PayPal, an eBay subsidiary company, is a global leader of online payment solutions, with approximately 210 million accounts worldwide and a total payment volume of US$60 billion (2.8T PHP) in 2008 - amounting to 9% of global e-commerce and 15% of US e-commerce.

PayPal is an all-in-one secure payment solution that enables individuals or businesses with email addresses to send and receive money online. PayPal lets sellers offer their buyers multiple ways to pay, including via major credit cards, debit cards, bank transfers, and more.

Don’t have website yet? All you need is an email address, and you can start accepting payments from buyers.

• You can use Outlook or QuickBooks to send the buyer an email that has a PayPal payment button or link.
• When the buyer receives the email, they can click on the payment button or link in the email to login to PayPal and make the payment. They buyer can choose to login to their PayPal account to make the payment or they can just directly use their credit card.
• Confirm payment information.
• Click the Pay button.

• Add the Express Checkout button to your shopping cart, and when buyers click on it, they will login to PayPal.
• The buyer confirms the shipping address and payment method, and the information is returned to the shopping website.
• After the buyer confirms the order, they can click on the final payment button to complete the payment.

• Expand your reach－Attract more buyers with PayPal’s 210 million accounts in 190 markets and 23 currencies around the world.
• Increase sales－Businesses get an average sales increase of 14% when they add PayPal. (Based on Q1 2006 PayPal phone survey of small and medium-sized businesses doing a min of USD $120K in annual sales online)
• Secure－Customers choose to pay using PayPal because they want to buy online without sharing financial information with merchants. Plus, you never have to worry about storing any of your customers’ sensitive financial information.
• Fast－Receive immediate payment from your buyers in multiple currencies.
• Easy－Offer buyers more ways to pay - credit cards and bank accounts; manage and track multiple currency transactions easily.
• Cost effective－There are no set-up fees or monthly fees, you pay when you make a sale. Learn about the rates

Step 1: Click here then click on the Register Now button, and choose your language and country of residence. Then choose your PayPal account type.


Step 2: Enter your information and accept the user agreement.


Step 3: Login to the email account you signed up with and click on the “Click Here to Activate Your Account” link in the email.

PayPal is affordable for businesses of all sizes. There are no set-up fees or monthly fees. You pay when you receive money in your PayPal account. The fee for each transaction is 2.4% to 3.4% plus HK$2.35 (the minimum charge for small transactions.) For details, see the chart below.

There are three types of PayPal accounts: Personal Account, Premier Account and Business Account. Choose the account that best suits your needs. Explanations of different account types:

Personal Account
 •Suitable for buyers, used for small transactions for personal use
 •Completely free
 •Not suitable for accepting credit card payments
Sign up now

Premier Account
 •Suitable for sellers, used for accepting transaction payment for personal goods
 •Accept Credit card payments
 •Most widely used by sellers making international transactions.
Sign up now

Business Account
 •Suitable for merchants, convenient for account management
 •Includes all the functions of the Premier Account
 •Supports multiple user permissions setup function, convenient for account management and maintenance.
Sign up now

PayPal now accepts registration in Chinese. When registering, it is recommended that new users use English (or Pinyin) to enter information in order to prevent character conflict leading to garbled code or causing other unnecessary problems or loss.

When filling your name, please make sure that the surname (last name) and given name (first name) are the same as on your international credit card and the bank account information you add to your PayPal account.

PayPal do not allow changing your PayPal account name to another person’s name. User should open their own PayPal account. Due to security concerns, names can only be changed when your actual name or legal name is changed. They do not allow changing account ownership by changing your name to someone else’s name. All name change applications must be submitted using a secure web form.
1. Login to your account: Click https://www.paypal.com/hk.
2. Click “Contact Us” at the bottom of any PayPal page.
3. Click “Contact Customer Service”.
4. Click “Profile” in the “Select Topic” box, and select “Name Change” in the “Select Sub-topic box”.
5. Enter your question in the “Type your question here” box.
6. Click “Next”.
7. Choose the type of name change you wish to perform.
8. Click “Next”, and complete the procedure according to the online instructions.

First try confirming the email address, using the steps shown below:
1. Login to PayPal, and go to the “My Account” page.
2. Click the “Confirm Email” link in “Account Overview” (in Notifications).
3. Then click on the “Request a new confirmation number” link, and PayPal will send an email to your default email account.
4. Go to your own e-mail inbox to open the confirmation email sent by PayPal, and copy the 20-digit code provided in the email.
5. Return to the PayPal “Confirm Email” page, and paste the code in the empty box provided.
6. Click on “Confirm” to complete the email confirmation.

If you still have not received the activation email, please try adding a new email address to your PayPal account.

You can add up to 8 email addresses through your Profile. To add and confirm other email addresses, please follow these steps:
1. Login to your account: Click https://www.paypal.com/hk.
2. Click the “Profile” tab.
3. Select “Add or edit email” .
4. Click “Add”.
5. Add a new email address.
6. Click “Save”.

PayPal will automatically send an email to the email address you just added. Click on the “Click Here” link in the email, and then enter your PayPal password. If you have entered the correct password, then this email address will be confirmed. You can also confirm your email address by logging in to your PayPal account at https://www.paypal.com/hk. Click on the Confirm Email link in the “Activate Account” box, and then enter the 20-digit confirmation code provided in the email.

• Unlimited withdrawals, speed up your cash flow
• Enhances buyer trust on you, increases chances for successful orders
• Unlimited payments, allows you to become a worry-free shopper
• Please go to the PayPal webpage to login, and then click “Unverified” on the “Account Overview page. Please follow the steps shown below for verification.
• Members from all countries except for the USA, Germany, Canada, the UK, and Australia must register a credit card and complete the authorization verification procedure. The credit card verified with PayPal must be a MasterCard/VISA/American Express international credit card or dual currency card that can support online payment. Not all international cards are qualified. For details, contact the bank’s customer service center.
• After you add credit card information to your PayPal account, your verification number will be shown on your credit card statement. It generally takes 2 to 3 business days, according to the efficiency of the issuing bank and the online credit card statement. If you cannot view your statement online, you can still find your 4-digit credit card verification number on the monthly statement you receive by postal mail.

When credit card verification is applied for, PayPal will verify the credit card account by charging US$1.95 to the credit card. The US$1.95 will be automatically refunded to your PayPal account within 24 hours after the first account verification is completed. According to the agreements signed between PayPal and MasterCard/VISA and the relevant regulations, the balance in the PayPal account cannot be transferred to the related credit card account.

Yes, it can receive foreign currency. Administration of PayPal accounts is separated into different currencies. PayPal supports receipt of 18 different currencies. It will indicate whether you have received EUR or GBP. When you view your account, you can balances for both USD and GBP. The pre-condition is that when you login to the PayPal account, you have to indicate that you accept foreign currency (such as USD.)

In addition, there is a currency converter on the PayPal page that you can use to make foreign exchanges on your own.

Up to 8 email addresses can be added to one PayPal account, and payment acceptance can be completed through these 8 confirmed addresses with detailed transaction records. Sellers can select one of the addresses as their primary email, and this email will receive all notification mails sent by PayPal.

If you want to add an email address, you can click “Add or edit email” in the Profile menu or click “Email” under Account Information and then click “Add” on the next page. Then add your email address. Changing the primary email address is also done in this menu.

PayPal now has two withdrawal methods for you to choose from according to your needs and preferences:

1. Withdraw funds to local Hong Kong bank account
a) 5 to 7 business days.
b) Minimum withdrawal of HKD80.
c) Service charge of HKD3.5 for amounts under HKD1,000, and no service charge for amounts over HKD1,000.
d) There is a HKD20 refund charge for failed withdrawals, and the user assumes the refund fees and exchange loss.

2. Withdraw funds to a US bank account
a) Minimum withdrawal of US$10.
b) No service charge.
c) 3 to 4 business days.
d) User assumes exchange loss.

For detailed steps, see below:
1. Log in to your PayPal account.
2. Click the “Withdraw funds” sub-tab of the “My accounts” page
3. Select the method and enter the amount.
For bank withdrawal, make sure you’ve added your bank account to your PayPal account.

Please note before you can withdrawal, you’ll need to add a bank account to your PayPal account:

1. Log in to your PayPal account
2. Go to your ‘Profile’
3. Click ‘Add or edit bank account’ from the drop down menu.
4. Fill in your bank account details - exactly as they appear on your bank statement
5. Then confirm the information you’ve provided is correct
6. Click ‘add bank account’

Important: Make sure the name on your PayPal account matches the name on your bank account or the funds will be returned.

The withdrawal limit for unverified PayPal accounts is US$500/month, with a cumulative maximum of US$3,000. There is no withdrawal limit on verified accounts.

Chargeback is a risk associated with accepting credit cards. Credit card companies institute this recourse system in order to build buyer confidence. If you get a chargeback, PayPal helps you by investigating every complaint filed and frequently disputes the claim with the buyer’s credit card company on your behalf. This saves you time and hassle, and leverages the expertise PayPal has in this area.

Note: The outcome of the chargeback depends on the buyer’s credit card company and may take up to 180 days. PayPal does not decide the outcome of a chargeback.

1. Log in to your PayPal Account Overview page.
2. On this page, click on the “Resolution” tab.
3. On the “Resolution Center” page, select “Open Disputes” from the pull-down menu and go to the disputed transaction.
4. Click the “Resolve” button.
5. Read the details of the complaint, and click the “Resolve Chargeback Now” button.

This page offers four options for resolving the refund claim:
1. Provide valid “package shipping” tracking information received for a refund claim.
2. Provide valid refund evidence (refunds through PayPal or other methods are acceptable) for a refund claim.
3. Provide other evidence (other than tracking information).
4. Accept the responsibility for the refund.

After making the choice, click “Next”, and follow the instructions provided.
After providing the necessary information, PayPal’s refund experts will immediately give this information to the card issuer for a determination. After the matter is resolved, you will be notified by the Resolution Center via email.

To cover the cost of processing chargeback, PayPal does assess a fee. The chargeback settlement fee will be assessed in the currency of the payment. For example, if the currency of the payment was USD, the fee for the chargeback is $10 USD. For details, see the user agreement.

First of all, you will receive a notification email at your primary email address. In addition, the next time you log in to your account you will see a pop-up page titled “We Require Additional Information About Your Account”.

This page will provide you with detailed instructions on how to recover your account status.
You will see a red warning box on the PayPal website. For detailed instructions, click on the “Click to Resolve” link on this page.

• When there is a large cash flow in a short amount of time. For example, if a new account receives US$1,000 on the first day it is registered, it will probably be frozen.
• When there is a withdrawal immediately after receiving funds.
• When the entire balance of the PayPal account is withdrawn at once. This will create the possibility of an unsecure situation. This is because if the buyer makes a claim, then there is no balance in the account to give the buyer a refund. Generally, for accounts frozen in this type of situation, a proof of stock of goods purchased by the buyer must be provided one month in advance.
• Claims made by multiple users in a short period of time can lead to account restriction.
  To learn the reason why a restriction was put on an account, you can first check your registered email address inbox to read the email sent by PayPal notifying you that the account was frozen. It will tell you what needs to be done. You can also directly contact PayPal customer service.

Yes. Please check the Acceptable Use Policy on PayPal’s site.

PayPal offers users many ways to help safeguard privacy, prevent fraud, and protect transactions - preventing the likelihood of a dispute, claim or chargeback.

PayPal uses industry leading, state-of-the-art technology to prevent fraud. They also use proprietary risk models to help predict fraudulent activity. In addition, PayPal has over 2,000 fraud agents working 24x7 to help keep your transactions safe. To protect privacy and prevent fraud, PayPal has a verification system and never shares sensitive financial information between buyers and sellers. Additionally, PayPal investigates every complaint filed against a merchant and frequently disputes the complaint with the buyer’s credit card company on the merchant’s behalf.

PayPal also provides guides and best practices to help users learn how to protect themselves by understanding the types of risk and how to mange them.

You can learn more by visiting PayPal’s Security Center for tips to grow your business safely. Go to: https://www. paypal. com/hk/ securitycenter

PayPal uses advanced technology to try to prevent fraud. The proprietary risk models help predict fraudulent activity. PayPal will notify you of fraudulent activities as soon as they are detected and those funds will be held until an investigation is completed. If the transaction is deemed fraudulent, the funds will be reversed back to the buyer.

If you believe a transaction to be fraudulent, you can notify PayPal customer support. Go to https://www.paypal.com/hk , click “Contact Us” at the bottom of the page, click “Send us an email” and report the fraud.